You may not have had to deal with that call yet, but rest assured it’s probably going to happen. You pick up the phone, and you have a very unhappy client expressing their displeasure in your recent submission. And the worst part about it – it’s your fault. You missed the deadline, your design didn’t incorporate their mandatories, or you got their phone number wrong on a DM – after they had given final approval
How Do You Apologize to Clients?